- 4th Annual Edition
- 29–30 June 2027
- Hotel KINGS COURT, Prague
- Launch Offer from €2,000 until 31 December 2026
- Subscribe for updates
Global Future of BPO,
Shared Services & GBS
Conference
Global Future of BPO,
Shared Services & GBS
Conference
9–10 June 2026 | Hotel KINGS COURT, Prague | Main Hall, 3rd Floor
The 2026 edition focused on the shift from traditional service delivery to intelligent, resilient and strategically integrated business services.
Next edition 29–30 June 2027, Hotel KINGS COURT, Prague
Scroll down to the edition overview
2026 speakers | Prague
The third annual Global Future of BPO, Shared Services & GBS Conference took place in Prague on 9–10 June 2026, focusing on the shift from traditional service delivery toward intelligent, resilient and strategically integrated business services.
The programme addressed Agentic AI, Generative AI, end-to-end process transformation, cyber resilience, data governance and the workforce capabilities required to support new operating models.
It also considered the leadership, risk management and organisational decisions involved in applying intelligent technologies across enterprise functions.
The third edition focused on the relationship between intelligent technology, enterprise processes, organisational readiness and responsible transformation.
Integrating Generative AI with Legacy Systems to Enable Scalability and Operational Performance
Carlos Garrido Pedraz, CEO EMEA Digital Center, Holcim
Strategic CFO of the Digital Age: Driving Business Services and Elevating Enterprise Strategic Value
CFOs and finance leaders from Dr. Oetker, Makro Cash & Carry and the Czech Academy of Sciences
Getting the Fundamentals Right Before Scaling AI
Csaba Szende, Senior Director, Global Shared Services & People Operations, HelloFresh
Deploying Agentic AI to Automate and Orchestrate Enterprise Operations
Vinay Ayyala, Co-founder & CEO, Babylon
Mastering Data Governance for Faster and Smarter Decision-Making
Data leaders from OMV AG, GE Healthcare, Bioiatriki HealthCare Group and KBC Bank
Ethics and AI: Embedding Responsible Technology Practices Across the Enterprise
Philippe J.S De Brouwer, Senior Vice President, HSBC Service Delivery
Driving ESG Strategic Impact and Achieving CSRD Strategic Readiness
Leaders from Holcim, Novartis, ESG Institute, Ambu A/S and KBC Bank
Accelerating Change with Purpose: Why Resistance Is a Design Flaw, Not a People Problem
Hash Mahendran, Global Process Owner, London Stock Exchange Group
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The 2026 edition featured CFOs, GBS and shared services leaders, global process owners, data governance specialists, sourcing and procurement professionals, and AI and technology experts.
The programme combined executive perspectives with functional and technical experience across finance, operations, cybersecurity, data and enterprise transformation.
Harvinder Singh is Founder and Producer of the Global Future of BPO, Shared Services & GBS Conference. With more than 10 years in journalism and over 12 years in B2B event management, he has led executive engagement, mentored producers and advised conference start-ups internationally.
Nitin Bahl is Finance Business Partner at Stolt-Nielsen. He combines leadership, consulting, NLP and emotional intelligence to strengthen governance, enhance executive performance and drive transformation initiatives across global business operations.
Agnieszka Orlowska is CEO of the ESG Institute. She has extensive experience across ESG, finance, HR and operations, supporting organisations through transformation initiatives that deliver measurable, sustainable business impact.
Andreas Tagkalakis is Head of the Data Management and Governance Office at OMV Group. He leads enterprise-wide governance frameworks and transformation strategies that improve compliance, operational excellence, sustainable growth and decision-making across international organisations.
Ali Hasnain is a cybersecurity and digital operations expert at Extelligence IT Services and IT Consulting, specialising in compliance automation, AI-driven controls and secure SDLC governance. He helps organisations build audit-ready, automation-first security operations.
Bilal Samad is Head of the Novartis Corporate Center in Prague, leading strategic initiatives and cross-functional operations. He combines operational excellence with strategic insight to improve organisational effectiveness and enterprise-wide business impact.
Carlos Garrido Pedraz is CEO of the Holcim EMEA Digital Center, the technology, digital and IT powerhouse of the Holcim Group. He leads the delivery of innovative services and solutions to more than 30,000 colleagues across 30 countries in Europe, Africa and the Middle East.
Csaba Szende is Senior Director, Global Shared Services and People Operations at HelloFresh, where he builds scalable service centres, strengthens cross-functional collaboration and integrates sustainability into high-performing global operating models.
Funto Agbeniga is Head of Finance at GB Railfreight, leading financial planning, operational finance, transformation initiatives and commercial strategy. She builds high-performing teams and supports governance, agility and sustainable growth.
Giana Quandt-Martiena is Head of Compliance, AMLRO and DPO at KBC Bank Nederland, specialising in compliance, anti-money laundering, data governance and AI-driven regulatory strategy within international financial services.
Hash Mahendran is Global Process Owner for EMEA Sales Compensation at London Stock Exchange Group, driving strategic finance initiatives and transformation across international markets with a focus on process excellence and operational performance.
Ioanna Karra is SAP Manager at Bioiatriki HealthCare Group, leading financial and operational SAP transformation programmes. She works closely with executive leadership to align technology with business strategy, enabling real-time insights across complex healthcare and retail environments.
Janos Andrasi is Director of HR, Workforce Solution Partner for Strategic Markets at Kyndryl, aligning workforce strategies with business goals and enabling talent development, scalable operations and measurable improvements in organisational performance.
Jens Schumacher is CFO at Makro Cash & Carry Czech Republic, with over 20 years of leadership experience across finance, IT, legal and business intelligence. He drives data-driven transformation, operational innovation and sustainable growth.
Jonathan Fernande is Director of Sourcing and Procurement at BearingPoint, specialising in Source-to-Pay transformation, procurement optimisation, operating models and digital solutions for international clients.
Jovana Milić Jensen is Head of ESG Reporting and Data Management at Ambu A/S, leading sustainability, governance, AI and enterprise risk initiatives that support resilient, value-creating operating models and ESG transformation.
Biography will be available soon.
Ludvík Polcar is Chief Financial Officer at the Czech Academy of Sciences, overseeing financial management, governance and operational strategy, and supporting institutional excellence and long-term scientific and organisational performance.
Miguel Macias is GBS Performance and Transformation Lead at Bilfinger, leading HR transformation, DEI initiatives and operational excellence programmes focused on workforce performance and organisational capability.
Nadzeya Stalbouskaya is a technology and transformation leader with expertise in enterprise architecture, IT leadership and digital transformation. As co-founder of Merigold Europe and former Technology Architect at IAG Transform, she helps organisations build scalable, future-ready technology ecosystems.
Peter McKenzie is General Manager at Anticipa. He has extensive experience across finance, banking and real estate, driving operational excellence, sustainable growth, enterprise transformation and leadership performance.
Philippe J.S De Brouwer is Senior Vice President at HSBC Service Delivery and Honorary Consul of Belgium. He combines expertise across academia, behavioural psychology, financial services and data science to advance enterprise innovation.
Piotr Glowacki is Head of Strategic Projects Europe at CIMA. He supports innovation, professional development, enterprise growth and finance transformation through strategic projects and collaborative leadership across European organisations.
Rafal Goreczny is Director of Data Governance at GE Healthcare, leading data governance across the global organisation. With over 15 years of ERP data expertise, he develops governance frameworks and improves master data quality.
Rodion Shiryayev is CIO for Scandinavia and the Baltics and Managing Director at MSC Shared Services Riga, with extensive experience leading digital innovation, operational growth and strategic transformation across logistics, banking and international business services.
Sanja Kernaovic (Djinovic) is Chief Financial Officer at Dr. Oetker Serbia, overseeing finance, ESG reporting, SAP transformation, governance and financial strategy.
Sibel Ibram is a Global Business Excellence and Continuous Improvement Leader specialising in Lean Six Sigma, automation, process optimisation and operational excellence, delivering sustainable value through continuous improvement frameworks.
Jan Strnad is CEO and co-founder of Pointee, helping enterprises scale AI from pilot projects to production. He specialises in AI governance and agentic automation for orchestrating and optimising business processes.
Sridhar Srikrishna is Senior Program Director at SAP Services, with expertise in ERP, finance, cloud transformation and process optimisation that supports enterprise agility and large-scale business transformation.
Vinay Ayyala leads Babylon Global, deploying agentic AI for enterprise finance teams and their outsourced partners. He previously founded Command AI, acquired by Amplitude, and was Head of AI Engineering at Amplitude.
The third edition welcomed participants from more than 15 countries, representing a broad range of industries and professional backgrounds.
Czech Republic was the largest market, with 15+ countries in total.
Technology and IT services led, reflecting strong interest in AI and automation.
GBS and Shared Services leaders formed the core audience, with Finance leaders and CFOs next.
Based on participant records of the 2026 edition
Tekst is a Process Intelligence company building the missing layer between enterprise systems and AI agents, helping enterprises understand and automate Quote-to-Cash and Procure-to-Pay workflows.
Extelligence empowers organisations through AI, automation and analytics, delivering intelligent solutions that transform operations and create lasting business impact.
Pointee helps enterprises orchestrate, automate and optimise business processes with agentic AI, driving efficiency, agility and measurable outcomes.
10times is an event discovery and networking platform connecting professionals with events, exhibitors and opportunities worldwide.
Meet GBS, Shared Services, GCC and BPO decision-makers in Prague on 29–30 June 2027.
Sponsorship packages for 2027
A photographic look back at the third conference in Prague, capturing speaker presentations, panel discussions, professional conversations and moments throughout the two-day event.
The Beginning
20–21 June 2024 | Holiday Inn Prague
Expanding the Conversation
10–11 June 2025 | Holiday Inn Prague
Redesigning How Work Gets Done
29–30 June 2027 | Hotel KINGS COURT, Prague
Launch Offer from €2,000 until 31 December 2026