- 4th Annual Edition
- 29–30 June 2027
- Hotel KINGS COURT, Prague
- Launch Offer from €2,000 until 31 December 2026
- Subscribe for updates
Global Future of BPO,
Shared Services & GBS
Conference
Global Future of BPO,
Shared Services & GBS
Conference
10–11 June 2025 | Holiday Inn Prague | Main Hall, 2nd Floor
The 2025 edition extended the discussion from operational improvement to intelligent automation, enterprise transformation and leadership.
Next edition 29–30 June 2027, Hotel KINGS COURT, Prague
Scroll down to the edition overview
2025 speakers | Prague
The second annual Global Future of BPO, Shared Services & GBS Conference returned to Prague on 10–11 June 2025, extending the discussion from operational improvement to intelligent automation, enterprise transformation and leadership.
The programme addressed how organisations were applying Generative AI, improving finance and HR service delivery, strengthening data governance and developing more adaptable operating models.
Alongside technology, the conference placed emphasis on workforce capabilities, organisational culture, change management, procurement and the role of business services in enterprise strategy.
The second edition connected technology decisions with the leadership, governance and functional capabilities needed to support transformation.
How Businesses Can Drive Success Through Upskilling, Reskilling and Strategic Workforce Management
Moderator Gaurav Garg, Franklin Templeton, with leaders from Novartis, Fresenius and Kyndryl
Revolutionizing HR through AI and Data-Driven Insights to Boost Performance and Employee Experience
Miguel Macias, VP & Global Hire to Retire Process Owner, Fresenius
Advancing Transformative R2R Processes for Business Evolution and Insightful Financial Reporting
Dimitar Bogoev, Global R2R Operational Excellence Leader, Cargill
Proven Strategies to Optimise End-to-End Business Processes and Future-Proof Operations
Hash Mahendran, Global Process Owner, London Stock Exchange Group
Harnessing Ethical Technologies to Power Future-Ready Operations
Carlos Garrido Pedraz, CEO European Business Services, Holcim
Sustainable Transformation from Data Maintenance to Data Governance in Finance
Andreas Tagkalakis, Head of Global Master Data Management, OMV AG
From Compliance to Competitive Edge: Transforming ESG to Strengthen Trust and Brand Value
Peter McKenzie, Anticipa, with CFOs from Makro Cash & Carry and the Czech Academy of Sciences
From Growth to Transformation: Foodora CFO's Multi-Year Journey with AI and Automation
Alice Bednaříková, CFO, Foodora (Delivery Hero)
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The 2025 programme featured senior professionals from finance, GBS, shared services, procurement, HR, technology and enterprise transformation.
Speakers contributed perspectives from multinational organisations, business services operations and specialist functions, including first-hand experience with the challenges of organisational and technological change.
Harvinder Singh is the founder and producer of the Global Future of BPO, Shared Services & GBS Conference. With 12 years in business conferences and a decade in journalism, he has advised start-ups, mentored producers, and worked with British Telecom and the British Council.
Nitin Bahl is Finance Business Partner at Stolt Tank Containers, a logistics and transportation company headquartered in the Netherlands. With 20 years of experience in finance and accounts, especially in P2P and T&E, he has consulted companies like AstraZeneca and Mondelez. An NLP Master Practitioner and Emotional Intelligence Coach, he offers insights into human behaviour and organisational dynamics.
Alice Bednaříková is the CFO of Foodora Czech Republic, an online food delivery brand owned by Delivery Hero. With 15 years in finance, she has led Foodora's growth, stabilisation and transformation, and optimises financial processes through automation and data in shared service centres. She holds a master's in finance from the University of Economics, Prague.
Andreas Tagkalakis is Head of Global Master Data Management at OMV Group, an international integrated oil and gas company headquartered in Austria. With nearly 20 years of experience, he leads data management initiatives driving growth and operational excellence, and has held leadership roles at Deutsche Telekom.
Bilal Samad, Head of Novartis Corporate Center in Prague, has 20 years of global experience in finance and transformation. A former Big 4 auditor, he drives innovation, efficiency and strategic planning in the pharmaceutical industry.
Carlos Garrido Pedraz is CEO of the Holcim Business Centre in Europe. With over 20 years of international experience in business transformation, analytics, performance management and global business services, he oversees finance, procurement, HR and RPA across 22 countries, and has led Global Centres of Excellence for Analytics and Reporting and for Robotics and Process Automation.
Csaba Szende is Senior Director of Shared Services at HelloFresh. With leadership experience at Delivery Hero and Trivium Packaging, he specialises in setting up and managing business services centres and has driven operational excellence in IT, telecommunications and energy.
Dimitar Bogoev leads Global R2R Operational Excellence Centres at Cargill. With 13 years of experience in finance and operations, he focuses on efficiency through global process standardisation and waste elimination, with a record of optimising statutory reporting, reducing costs and improving global governance models.
Gaurav Garg is VP Financial Operations at Franklin Templeton, overseeing financial operations across 39 countries. He has established Global Capability Centres at leading organisations, focusing on exceptional support and innovative technology solutions for the business.
Hash Mahendran is Global Process Owner at London Stock Exchange Group, overseeing Sales Compensation across 60 countries. He has led OTC and PTP processes at Accenture, BDO and Expedia Group, and serves on the board of trustees of a London school.
Jens Schumacher, CFO of Makro CZ, a leading Czech foodservice wholesaler, brings over 20 years of experience at Metro AG. He leads finance transformation with a focus on business intelligence, IT and legal, and is passionate about turning data into insights for growth.
Janos Andrasi leads Workforce Management for Strategic Markets at Kyndryl, driving innovation in cloud services and automation and supporting workforce transformation and the growth of over 16,000 employees.
Julia Cabrita is Head of Order-to-Cash Operations at Organon, an American pharmaceutical company. With nearly 20 years in finance and global shared services, she specialises in O2C and P2P operations, driving transformation through automation and process optimisation.
Biography will be available soon.
Ludvík Polcar, CFO at the Centre of Administration and Operations of the Czech Academy of Sciences, has over a decade of senior management experience, specialising in finance, project processes and change leadership.
Lubnah Alam is Director of Financial Operations at EG Group, a global convenience retailer headquartered in the UK. Named GENCFO Influential Woman of the Year 2024, she is a qualified accountant with 15 years of expertise in finance shared services, ERP implementations and business transformation, and led the set-up of Global HR Shared Services for Aga Khan University.
Miguel Macias is VP and Global Hire to Retire Process Owner at Fresenius, a hospital and healthcare company headquartered in Germany. He has worked at Hewlett-Packard, Novartis and Sandoz, is certified in PMP, Six Sigma, ITIL and CPP, and champions employee engagement, DEI and mindfulness.
Peter McKenzie is General Manager at Anticipa Real Estate in Spain, owned by Blackstone. With over 25 years in finance, banking and real estate, he helps senior executives perform at their best and speaks on Courageous Leadership and the Future of Finance.
Sridhar Srikrishna is a senior executive at SAP, leading Cloud Business Transformation and driving digital transformation using Agile methodology. With over 23 years of experience, he specialises in SAP and ERP programmes, process optimisation and finance transformation.
Biography will be available soon.
Wioletta Strączek is Senior Director of GBS Finance Transformation and Lean Partner at Jacobs, an American engineering, architecture and construction company. Specialising in project management, automation and optimisation, she uses Lean Six Sigma and Prosci change management to achieve significant financial outcomes.
The second edition welcomed professionals from North America, Europe, Asia-Pacific, the Middle East, Africa and Latin America, reflecting the international scope of the conference.
Share of total attendees
Share of total attendees
Share of total attendees
Based on participant records of the 2025 edition
Founded in 2011 in Prague, Extelligence IT Services provides customised information management solutions, specialising in system architecture, security, cloud services and programme management.
Mpower U is an HR advisory firm focused on leadership development, culture transformation and business partnering.
10times is a business events platform connecting organisers, exhibitors and millions of professionals across thousands of cities.
Meet GBS, Shared Services, GCC and BPO decision-makers in Prague on 29–30 June 2027.
Sponsorship packages for 2027
The Beginning
20–21 June 2024 | Holiday Inn Prague
Advancing Intelligent Business Services
9–10 June 2026 | Hotel KINGS COURT, Prague
Redesigning How Work Gets Done
29–30 June 2027 | Hotel KINGS COURT, Prague
Launch Offer from €2,000 until 31 December 2026