Global Future of BPO,
Shared Services & GBS
Conference
Beyond success stories. Closer to the decisions that matter.
Learn about the Global Future of BPO, Shared Services & GBS Conference: a two-day annual international forum, held in Prague since 2024.
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2024 speakers | Prague
Established in Prague in 2024, the Global Future of BPO, Shared Services & GBS Conference is a two-day annual international B2B conference for BPO, Shared Services, GBS, GCCs and CoEs, alongside AI and technology experts, including C-level executives, functional leaders and specialists.
Each edition addresses the decisions and developments shaping global business services, from finance, accounting, HR, procurement and customer business processes to AI, automation, data, talent, leadership, sourcing and service delivery models.
Through expert presentations, open discussions and first-hand industry experience, participants gain tested knowledge, benchmark established practices and identify approaches they can adapt to create value within their own organisations.
The most valuable insights often come from the questions asked, not just the presentations delivered.
We believe the best conversations welcome different perspectives, relevant questions and the freedom to challenge established thinking.
This belief shapes our approach to speakers, subjects and professional interaction. We value depth of discussion and direct engagement over the scale of the event.
Our mission is to advance informed industry dialogue by connecting different perspectives, challenging assumptions and encouraging open discussion of the decisions shaping global business services.
Our vision is a future where BPO, Shared Services, GBS, GCCs and CoEs are recognised as strategic partners in enterprise transformation, influencing how organisations design work, apply intelligent technologies and deliver business value.
Each edition reflects the changing priorities of global business services, from process improvement and automation to intelligent operating models and the redesign of work.
The Beginning
1st Annual Edition | 20–21 June 2024 | Holiday Inn, Prague
Focused on process improvement, finance and HR transformation, talent, automation and data-driven decision-making.
Audience Participants from 11 countries, representing financial services, aviation, IT services and other industries.
Expanding the Conversation
2nd Annual Edition | 10–11 June 2025 | Holiday Inn, Prague
Addressed Generative AI, intelligent automation, leadership, talent, ESG, data governance and enterprise transformation.
Audience Professionals from North America, Europe, Asia-Pacific, the Middle East, Africa and Latin America, including C-level executives and functional leaders.
Advancing Intelligent Business Services
3rd Annual Edition | 9–10 June 2026 | Hotel KINGS COURT, Prague
Focused on Agentic AI, cyber resilience, data governance, workforce readiness and intelligent operating models.
Audience Participants from more than 15 countries across technology, manufacturing, financial services, consulting and other industries.
Redesigning How Work Gets Done
4th Annual Edition | 29–30 June 2027 | Hotel KINGS COURT, Prague
Will address process redesign, human–AI collaboration, end-to-end ownership, sourcing strategies, talent and operational controls.
Upcoming 29–30 June 2027
Harvinder Singh founded the Global Future of BPO, Shared Services & GBS Conference and produces every edition. With more than 10 years in journalism and over 12 years in B2B event management, he has led executive engagement, mentored producers and advised conference start-ups internationally.
For questions about the programme, passes, speaking or sponsorship, contact the organiser directly.